Fanatic Live tries to provide support where ever possible for Windows Live Messenger, but it is impossible to cover everything. If you cannot find anything helpful here on the Web site, try posting in our support forum for Windows Live Messenger.
If you are having trouble signing in, check the service status page for any known problems.
There are official help resources provided by Microsoft, the main help center for Windows Live Messenger is at Windows Live Help, you can also get to this page by clicking Help > Help Topics in Windows Live Messenger.
The old MSN Messenger Web site also has a frequently asked questions page as well as a list of known issues.
Some other helpful resources you may wish to have a look at are Jonathan Kay’s support site, Mess with MSN Messenger’s frequently asked questions section and the Web site dedicated to solving Windows Live Messenger problems, Imzers.com (formerly msn-problems.com).
Microsoft also provides official newsgroups, you can post questions in the MSN Messenger or Windows Live Messenger newsgroups.
Lastly, you can submit a support request to Microsoft and get a response via email.
