Microsoft today announced its acquisition of Colloquis, the conversational online business solution provider, formerly known as Conversagent.
Colloquis is best known in the messenger community for its bots such as SmarterChild, Encarta Instant Answers and ESP Billy, and more recently the free availability of the BuddyScript SDK which was able to be used in the Invasion of the Robots contest.
Microsoft plans to use Colloquis bot technology in a new service called Windows Live Agents, a conversational application that users can interact with via Windows Live Messenger. These agents are used to entertain, encourage engagement with products or services, provide new advertising opportunities, and for search and information retrieval.
Additionally, Microsoft is set to offer the Colloquis Automated Service Agent technology in a new Windows Live service called Service Agents. Windows Live Service Agents will provide a Web-based customer service application that interacts with users in conversational language. US based ISP Comcast currently use a Colloquis Service Agent which you can try out by going to Comcast help and launching Ask Comcast.
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